Questions and Answers

A: All payments are processed and sent out within 24 hours of receiving your item (9 A.M.-6 P.M. EST, excludes weekends and holidays). Payment via First Class Mail ranges from 2-7 days. Payment via UPS Next Day Air requires 1 business day. Payment via PayPal is instant.

A: 24 hours or less during normal business hours (9 A.M.-6 P.M. EST, excludes weekends and holidays).

A: No. The customer is responsible for shipping the item to Jay Brokers. Rather than reduce your guaranteed offer upfront to account for the shipping cost, Jay Brokers issues a higher guaranteed offer upfront, leaving the shipping cost as the customer's responsibility.

A: Yes. Jay Brokers offers payment via UPS Next Day Air (1 business day) and PayPal (instant). The upgraded cost to ship via UPS Next Day Air is subtracted from your quote total (usually $20-$30 for most destinations).

A: All offers are guaranteed for the item quoted for 14 days from the date of issue. Payments are processed within 24 hours of receiving your item. Regardless of when or how much the item is sold for on eBay, your offer is guaranteed and paid upfront.

A: Fair Market Value (FMV) is the average amount private, independent buyers are willing to pay for items. Items sold on eBay are completed in an auction environment, where buyers bid up to the highest amount they are willing to pay for an item. Therefore, eBay is a very accurate predictor for Fair Market Value. Jay Brokers utilizes historical data from the eBay marketplace to calculate Fair Market Value. The raw historical data is transformed and analyzed by eliminating outliers and validating data to create a data set that follows a normal curve as close as possible.

A: Jay Brokers pays approximately 50%-65% for items with a Fair Market Value (FMV) under $250; approximately 70% for items with an FMV between $250 and $1,000; approximately 75% for items between $1,000 and $1,500; approximately 80% for items with an FMV over $1,500.

A: The customer can ship the item to Jay Brokers using any shipping company or courier. Jay Brokers recommends adequate packaging, tracking information, and insurance to protect against loss or damage in transit.

A: Use the link provided in your quote e-mail to accept a guaranteed offer. Once you click on the link, you will receive a confirmation e-mail and have the opportunity to print a pre-filled address label.

A: Jay Brokers buys nearly all electronic-related items with a Fair Market Value (FMV) over $75. Items with an FMV less than $75 are not valuable enough to make competitive offers while covering the costs to sell the item.

A: FMV is the average amount private, independent buyers are willing to pay for items. MSRP is the amount manufacturers set as a price guideline for retailers. MSRP is typically significantly higher then FMV. Most retail environments such as electronics stores and online retailers sell items equal to or slightly below MSRP.

A: Unfortunately once you purchase an item and open the box, there is no way to recover the original purchase price paid, especially if a significant amount of time has passed since your purchase. When selling a used item, a seller is limited to selling the item at a price buyers are willing to pay (if you set the price too high, no buyers will purchase your item). Jay Brokers bases all guaranteed offers from actual items sold on eBay. Recent historical data on eBay (30 days or less) is a very accurate predictor of future sale prices. Although no one can predict the future, what else is more reliable than recent historical data on sales for similar items?

A: No problem at all. Jay Brokers will attempt to provide a guaranteed offer based on the defects or imperfections. In most cases Jay Brokers is able to find items in historical data with similar defects or imperfections to gain insight into how much the value will be affected. Customers are responsible for disclosing defects and imperfections upfront.

A: If the item sent to Jay Brokers is not as described with defects or imperfections that will affect its value, the original guaranteed offer is no longer valid. Instead, Jay Brokers will issue an adjusted offer based on the discrepancies. The customer will have the option to accept the adjusted offer, or Jay Brokers will return the item to the customer free of charge (via UPS Ground). The only other condition invalidating a guaranteed offer is an expired quote. All quotes are valid for 14 days from the date of issue.

A: All quotes are valid for 14 days from the date of issue. Jay Brokers must receive your item on or prior to the expiration date of your quote.

A: Yes. A standard data erasing procedure is completed on all items, erasing all personal and private information.

A: No. Jay Brokers does not buy software due to potential licensing issues and complications.

A: Jay Brokers is only able to offer additional value for installed software if the original installation CD's and license are included with the item. Jay Brokers is unable to offer additional value for pirated software or software without a license.

A: Within 24 hours the item will be tested and inspected to verify the contents and functionality. Eventually, the item will be sold on eBay to the highest winning bidder.

A: Depending on the type of extended warranty coverage, the value might be increased slightly. However, the value will most likely not increase proportionally to the original retail or MSRP cost of the extended warranty coverage. In any case, supporting documentation and/or receipts are necessary to validate extended warranty coverage.

A: Yes, but generally not independent from the actual item itself. Most accessories have little value by themselves. Be sure to indicate your accessories in your detailed quote request.

A: Absolutely not. If you attempt to sell Jay Brokers stolen items you will be reported to the appropriate law enforcement. Jay Brokers utilizes state and national databases of stolen property to identify stolen items.

A: No. All cell phones must have unregistered ESN's. Jay Brokers verifies ESN status with the corresponding wireless carrier upon receipt of the item. Cell phones with overdue balances or currently registered ESN's will be handed over to the corresponding wireless carrier if the customer is unable to clear the ESN.

A: Yes, assuming the customer agrees to the guaranteed offer for an item of a particular quantity.

A: Yes, Jay Brokers is a registered Trading Assistant on eBay. The traditional Trading Assistant program is essentially the same as a guaranteed offer, accept the customer receives an actual portion of the final sale price, which is not guaranteed. For more information on our Trading Assistant program visit: http://www.jaybrokers.com/tradingassistant.php.

A: Jay Brokers is located outside Metro Atlanta in Ball Ground, Georgia. Our address is 112 Renford Rd, Ball Ground, GA 30107.

A: Yes. Please e-mail or call ahead of time to schedule a drop-off time and ensure your payment is ready upon receipt.

A: Please call our toll-free number, (888) 540-1032.

A: No. At this time Jay Brokers only buys items from customers within the United States.

A: No. All costs such as shipping expenses or payment method via UPS Next Day Air are disclosed upfront.

A: Jay Brokers strives to make guaranteed offers as high as possible for all customers upfront. All quotes are non-negotiable. If you receive a higher offer from another company and it sounds too good to be true, it probably is, especially if the offer is equal to or higher than the current Fair Market Value for your item.

A: All customers must be 18 and older. Jay Brokers is unable to issue quotes or conduct business with any minors under the age of 18.

A: Over 7 years since our original inception in 2000.

A: Visit Google and search for Jay Brokers to learn more.

A: Yes. You can view our public feedback profile on eBay by clicking here.

A: You can view our current inventory for sale on eBay by clicking here.

A: Yes. First, the customer purchases the "new" item by paying the full purchase price from eBay. The "new" item is promptly shipped out. Within 14 days the customer sends the "old" item to Jay Brokers and a partial refund is issued on the original purchase for the amount of the trade (via PayPal, or check if requested).

A: No. Jay Brokers does not sell or share customer information with any third party. Your information is kept securely within our organization, never compromised in any manner.

A: No. Jay Brokers is not affiliated with eBay, although we are a registered Trading Assistant on eBay.

A: Yes. Jay Brokers offers a convenient solution for corporate and institutional asset disposal and liquidation. For more details please call our toll-free number, (888) 540-1302 and ask to speak with a quote advisor.